Operal™ is Marquis' highly successful process design and documentation tool for the design and management of processes and workflows - from initial concept, through detailed design, all the way to training and ongoing maintenance. In doing so, it creates a perfect alignment between business aims, available resources, and efficient operations. At its heart is a database for the creation, storage and management of detailed information relating to a specific process.

Operal™ provides multiple views of processes and allows targets to be set in general and finely detailed contexts. Users are able to analyse any workflow element to its lowest level of activity.

Operal™ uses a systematic approach to the adoption of new processes and is based on the concept that people need to be trained on the whole process and not merely on the products to be used.

The first role of Operal™ is to act as a drawing board for the Process Design. It provides an editing toolkit which allows the entire process to be created, annotated, visualised and revised using an easy-to-use graphical interface.

Operal™ provides a complete, detailed guide to the process as it has been designed, and provides a single reference point for all users. OPERAL breaks processes down into a hierarchical structure of Jobs, Tasks and Steps, each of which is specifically designed meet operational aims with reference to the resources available. Any changes to the Process can be easily adopted.

Operal™ documents the precise procedures for all tasks in the Process, and so becomes the central repository for staff training information. Operal™ will print what is in effect a training manual based on the stored information, providing the details of every task, and explaining the reasons behind it, so that the operator knows not just what to do but why.

Although most broadcast systems have redundancy built into them, it is rarely self implementing and fallback systems usually need to be brought online manually. Operal™ provides staff with rapid access to a detailed description of the procedure to follow in the event of failure or malfunction. Fallback scenarios are fully documented and kept up-to-date. Operators can quickly and easily refer to tried and tested workarounds to minimise or eliminate problems when things go wrong.

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